{"id":12186,"date":"2026-09-24T13:50:35","date_gmt":"2026-09-24T13:50:35","guid":{"rendered":"https:\/\/texinov-protect.fr\/demande-retractation\/"},"modified":"2026-10-07T07:17:55","modified_gmt":"2026-10-07T07:17:55","slug":"request-withdraw","status":"publish","type":"page","link":"https:\/\/texinov-protect.fr\/en\/request-withdraw\/","title":{"rendered":"Request to withdraw"},"content":{"rendered":"

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In accordance with Article L. 221-18 of the French Consumer Code, you have 14 calendar days from receipt of your parcel to exercise your right of withdrawal. If you exercise this right before your parcel has been shipped, your order will simply be refunded in full, using the payment method used for the order, within 14 days of the date of your withdrawal request.<\/p>\n

For information on return costs, hygiene conditions and the refund clause, please refer to the Terms and Conditions of Sale<\/a>, section “3. Right of withdrawal”.<\/p>\n

[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”Texinov|Texinov-0″ email=”shop@texinov.fr” custom_message=”Un nouveau message du formulaire de contact de la boutique de vente de masques : ||et_pb_line_break_holder||||et_pb_line_break_holder||Nom \/ pr\u00e9nom : %%Name%%||et_pb_line_break_holder||E-mail : %%Email%%||et_pb_line_break_holder||N\u00b0 de commande : %%commande%%||et_pb_line_break_holder||T\u00e9l\u00e9phone : %%telephone%%||et_pb_line_break_holder||Soci\u00e9t\u00e9 : %%societe%%||et_pb_line_break_holder||Adresse : %%adresse%%||et_pb_line_break_holder||||et_pb_line_break_holder||-||et_pb_line_break_holder||||et_pb_line_break_holder||Message : %%Message%%||et_pb_line_break_holder||-||et_pb_line_break_holder||Cases coch\u00e9es : ||et_pb_line_break_holder||%%emballage%%||et_pb_line_break_holder||%%RGPD%%||et_pb_line_break_holder||-||et_pb_line_break_holder||%%newsletters%%” success_message=”Thank you for your enquiry. 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fullwidth_field=”on” _builder_version=”4.14.9″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Please submit your enquiry” field_type=”text” fullwidth_field=”on” _builder_version=”4.14.9″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” 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* Mandatory field<\/p>\n

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In accordance with Article L. 221-18 of the French Consumer Code, you have 14 calendar days from receipt of your parcel to exercise your right of withdrawal. 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