Why create an account ?
It is necessary to create an account in order to be able to place an order. With your account, you will have a history of the orders you have placed and the information you have entered.
What information is collected when creating an account?
In order to create your account, the following information will be required: title, last name, first name, postal address, telephone, email and password.
Your telephone number will allow our carrier to notify you of the delivery of your order by text.
What is the origin of the masks sold in the shop?
All masks sold in the Texinov Shop® store are produced in France in our factory at La Tour du Pin in the Auvergne-Rhône-Alpes region. The machines that help in their production are also made in France, as well as the materials used.
What are the different means of delivery ?
You have 2 options :
- Delivery to one of the postal pick-up points
- Home delivery
When will I receive my package ?
We undertake to dispatch your package within a maximum of 5 working days after receipt of your payment. To this period two or three working days must be added for your parcel to be sent to you by the carrier.
Are payments secure ?
Payment on our site is perfectly secure. All the data you provide us with during your payment is protected and encryptedby the SSL(Secure Sockets Layer) protocol. We therefore do not have access to your bank data. They are transferred in a coded, secure manner to our bank.
In which countries does the company deliver ?
We deliver in France, Europe and French overseas departments.
Are the FFP2 disposable face masks reserved for health professionals or can I purchase some as an individual?
The regulations about the purchase of face masks may vary, depending on the local context.
In France for example, The FFP2 requisition which started in Franceon the 13th of March is finished since the 31st of May.
Thus, you can obtain FFP2 face masks whether you are an individual or a professional.